Philadelphia's Association Staff Training Symposium a Hit

Apr 3, 2015

On March 26, 2015, the Community Associations Institute’s Philadelphia Regional Council hosted the second annual Philadelphia Association Staff Training Symposium.  The event was held on the 33rd floor of the stunning and historic Loews Philadelphia Hotel.  The views of our City from the 33rd floor were alone enough to create a memorable event.

However, even with those stunning views and the continental breakfast, the main event was clearly the speakers and the educational and motivational sessions they provided.  The key note speaker was Paul Grucza, CMCA, AMS, PCAM, whose session was titled, “Personality Management and Expectation Fulfillment: What Would the Wizard Do?”  Mr. Grucza was dynamic and thoroughly entertaining in his presentation, which related characters from the “Wizard of Oz” to personalities encountered in the work place.  Mr. Grucza provided a thought-provoking session on how to deal with different personalities encountered in business and how to prevent personalities from interfering with your ability to get results.  Mr. Grucza empowered attendees to better themselves by remaining accountable and responsible, which is a message that resonated with professionals across the community association industry.

Mr. Grucza’s session was followed by two breakout sessions.  One of the sessions, “Creating Community through Personalized & Proactive Service”, by Jamie Cooperstein of J. Cooperstein Hospitality Consulting, focused on learning the difference between expressed and unexpressed wishes and how to proactively engage a resident before they even need you.  Ms. Cooperstein provided thoughtful and creative ideas for getting to know residents and how to go above and beyond by proactively fulfilling the residents’ unexpressed wishes.  The attendees were motivated by Ms. Cooperstein to make a memorable impression each and every day.

The second breakout session, “Button Up: Securing a Building in a Crisis”, was presented by Daniel Costa and Mitch Gyger, of OPS Security Group.  This session discussed the proper security measures that can help to mitigate a disaster while at the same time working to improve the experience and quality of life for clients, guests and mutual neighbors.  This session provided a proactive approach to security and spoke directly to issues faced by security staff.

This well attended event also provided an opportunity to network with colleagues involved in all aspects of the community association industry. Eighty attendees were present at the event. Of particular note, in attendance were the CAI Pennsylvania Delaware Valley Chapter President, Mr. Kevin G. McGrath, and the GPCMA President, Mr.  Jim Giblin.  Post event surveys indicate the attendees believe the program was well worth their attendance. The quality of the presentation was rated 4.4 out of 5 and the quality of the keynote speaker was rated 4.8 out of 5.  

Overall, this event provided a fun way to enhance the professional services provided by attendees while at the same time allowing colleagues to mingle over breakfast and coffee, and all with a beautiful view of our City.

CAI's next high-rise specific program, the annual Philadelphia High Rise Mini Conference, is scheduled for Wednesday, November 17, 2015. Save the date! 

Submitted by Breanne DeRaps, Esq., Ansell Grimm & Aaron
Member, Philadelphia Regional Council


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