Philadelphia Condominium Staff to get Unique Training

Feb 28, 2014

DATE:             February 28, 2014
CONTACT:     Tony Campisi, (610) 783-1315 x11,


Philadelphia Condominium Staff to get Unique Training

Sessions to include customer service and conflict resolution within the unique world of condominiums and cooperatives

King of Prussia, PA.: What’s the difference between dealing with a customer at a shop or office and dealing with a customer who lives at your place of employment? That unique question and others will be the subject of the First Annual Philadelphia Condominium Staff Training Symposium, hosted by the Pennsylvania and Delaware Valley Chapter of Community Associations Institute (CAI). The symposium will take place on March 19, 2014 at the Chemical Heritage Foundation Conference Center at 315 Chestnut Street in Philadelphia.

The city’s hundreds of condominium and cooperative buildings, in addition to being a place called home by thousands of Philadelphians, serve as places of employment for hundreds of staff members, including managers, administrative personnel, concierge and door staff, maintenance personnel, security officers and other staff. Among the situations encountered by these employees are collecting delinquent payments of monthly condo fees, responding to in-unit maintenance requests, admitting guests to the building, and accepting or delivering packages to owners. In some cases, staff members are required to live on site at the condominium. The unique situations encountered by this class of personnel have never been addressed in a training format and this program will address that need. The two and a half hour program, which includes continental breakfast, will start at 8:30 AM on March 19, 2014. Pre-registration is preferred as seating capacity is limited. Registration is $40 for members of CAI. Additional fees apply for non-members. Individuals can register online.

“These are people’s homes. The buildings are not hotels or apartments. The people who live in condo units are, for the most part, living in the most expensive investment they have ever made in their lifetimes and the interactions with the people who make the building run will impact the quality of life of those who live there,” said Tony Campisi, Executive Director of CAI. “Customer service, therefore, takes on a unique importance.”

The Keynote Address will be delivered by motivational speaker Scott A. Brown, author of "Who Cares? Creating a Culture of Service in Your Business." Scott will open the program with an impactful and memorable presentation that will provide ideas and practical applications to maximize strengths and minimize weaknesses in customer service. Following the opening session, two breakout session will be offered. Arthur Bartikofsky, Senior Vice President, High Rise Division, with FirstService Residential Mid-Atlantic, will present a session on conflict resolution and Phil Harvey, President of CAMCO Management Company will present a seminar to maintenance staff on HVAC systems within condo buildings.

CAI is a 33,000 member organization dedicated to building better communities. Working in partnership with 60 state and regional chapters—including the Pennsylvania & Delaware Valley Chapter—CAI provides information, education and resources to associations and the professionals who support them. Our mission is to inspire professionalism, effective leadership and responsible citizenship, ideals reflected in communities that are preferred places to call home. For more information, call 877-608-9777 or visit

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