A Pocono Country Place to Host Annual Staff Training Symposium

Mar 28, 2013

March 28, 2013
Contact: Tony Campisi, (610) 783-1315 x11, tony@cai-padelval.org

King of Prussia, PA.: Community association staff members – including public safety officers, recreation staff, administrative personnel and managers – are invited to CAI’s third Annual Staff Training Symposium where they can participate in multiple educational sessions designed to improve customer service and staff skills in various areas of community association management. The half-day symposium will be hosted by A Pocono Country Place in Tobyhanna, PA and is sponsored by the Pennsylvania & Delaware Valley Chapter of Community Associations Institute (CAI), a national non-profit organization that advocates for community associations and those who call them home. The event, which costs $40 for CAI members and $55 for non-members (discounts apply for registering early) will be held on Friday, April 26, 2013 from 8:30 AM to 12:00 Noon. The session includes breakfast and advanced registration is suggested due to space limitations. Individuals can register online at www.cai-padelval.org or call 877-608-9777.

Attendees will have access to a variety of educational sessions, including a general session by motivational speaker Scott A. Brown, author of "Who Cares? Creating a Culture of Service in Your Business."  In addition, breakout sessions include topics on customer service, bankruptcy and collections, basics of community associations, and handling youths in your care for recreation programs. The closing session is titled “Confrontation: What to do with an active shooter” and will be presented by Rob O’Donnell, a retired New York Police Detective who is now the Safety Director at Big Bass Lake Community Association. Full details on sessions and speakers can be found at www.cai-padelval.org.

CAI is a 33,000 member organization dedicated to building better communities. Working in partnership with 60 state and regional chapters—including the Pennsylvania & Delaware Valley Chapter—CAI provides information, education and resources to associations and the professionals who support them. Our mission is to inspire professionalism, effective leadership and responsible citizenship, ideals reflected in communities that are preferred places to call home. CAI’s Pocono Mountains Regional Council hosts educational programs on issues affecting community associations in the Poconos. For more information, call 877-608-9777 or visit www.cai-padelval.org.

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